meetings or phone calls inside the vehicle and revealing potentially sensitive information. A good chauffeur will not initiate an unsolic- ited conversation with the passenger and should be discreet about what they see and hear inside the vehicle. The chauffeur is, in short, the soul of the service. .Driving skills: It is not just a matter of knowing the highway code. A good chauffeur will have prepared the itinerary before picking up passengers, and should anticipate possible traffic jams, road work, or any other contingency. Some chauffeurs are even trained in eva- sive driving. .Flexibility and adaptability: A good chauffeur knows no time- tables, but rather knows that passengers’ schedules are continually subject to unforeseen events, changes, and last-minute cancella- tions. That can mean many dead hours parked waiting for clients to finish their meetings, but also changes to the itinerary on the fly. .Language skills: A chauffeur will have to deal with passengers of multiple nationalities throughout the day. An excellent command of at least English is essential. Any other language is also welcome. www.drivania.com FEATURED ARTICLES 81